Activate an eSIM with Manual Activation Code

If you are unable to scan the activation QR code, or prefer to activate a different way, you can enter a Manual Activation Code on your device. 

iOS / iPhone

  1. Open Settings and go to Mobile Service or  Cellular.
  2. Under Cellular Plans, tap Add eSIM. Your phone's camera will open.
  3. Tap Enter Details Manually near the bottom of the camera screen. Enter the SM-DP+ Address shown in your QR code email. Enter the Activation Code shown in your QR code email. Do not enter a Confirmation Code. It's not required.
  4. Tap Next in the top right and follow the prompts to continue the eSIM installation.

Android / Google Pixel

  1. Open Settings
  2. Go to Network and Internet
  3. Look for SIMs, and tap it.
  4. In the Scan QR code from operator screen, click Try these troubleshooting steps
  5. On the ‘Help setting up a SIM’ screen, underneath ‘Having trouble scanning your QR code’, you can tap Enter it manually.
  6. Now enter the Manual Activation Code exactly as it appears in your QR code email.
  7. Follow the steps on the screen to confirm the new data plan.